lucky slot Privacy Policy — How We Handle Your Personal Data in the Philippines

What Information Do We Collect From You?

When you register an account with lucky slot, we collect personal information that is necessary to verify your identity and provide you with a safe gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a government-issued ID during the Know Your Customer (KYC) verification process, as required by Philippine regulations. When you make deposits or withdrawals in Philippine pesos, we collect payment-related information such as your GCash number, bank account details, or e-wallet credentials — though we never store full card numbers on our servers. We also automatically collect technical data such as your IP address, device type, browser version, and session activity logs to help us detect fraud and maintain platform security. All information collected is used solely for the purposes described in this policy and is never sold to third parties.

How Do We Use Your Personal Data?

The personal data we collect is used to operate and improve the lucky slot platform for Filipino players. We use your registration details to create and manage your account, process deposits and withdrawals in Philippine pesos, and send you important account notifications. Your identity documents are used exclusively for KYC compliance and fraud prevention — they are stored securely and accessed only by authorised personnel. We may use your email address or mobile number to send you service-related communications, such as transaction confirmations, security alerts, and updates to our terms or policies. If you have opted in to marketing communications, we may also send you promotional offers relevant to your gaming activity; you can opt out at any time by contacting our support team at [email protected]. We use technical and behavioural data to analyse platform performance, fix bugs, and personalise your gaming experience on mobile and desktop.

Who Do We Share Your Information With?

lucky slot does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud hosting providers — but only to the extent necessary to perform those services. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection laws. We may also disclose your information to government authorities, regulators, or law enforcement agencies when required by law or when we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of our users, or comply with a legal obligation. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified in advance. We will never share your data with other online gaming platforms or advertising networks without your explicit consent.

How Long Do We Keep Your Data?

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and KYC documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable in the Philippines. Technical logs and session data are retained for shorter periods — generally 12 months — unless they are needed in connection with an ongoing investigation or dispute. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. You may request early deletion of certain data by contacting our support team, though we may be unable to fulfil such requests where retention is required by law. We review our data retention practices regularly to ensure they remain proportionate and compliant.

What Are Your Rights as a Filipino Data Subject?

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have a number of rights in relation to your personal data held by lucky slot. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information. You also have the right to object to the processing of your data in certain circumstances, the right to erasure or blocking of your data where processing is no longer necessary or lawful, and the right to data portability. To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your full name, registered email address, and a description of your request. We will respond to all verified requests within 15 business days. If you believe your rights have been violated, you may also lodge a complaint with the National Privacy Commission of the Philippines.

Do We Use Cookies?

Yes, lucky slot uses cookies and similar tracking technologies to improve your experience on our platform. Essential cookies are required for the platform to function correctly — they enable you to log in, maintain your session, and complete transactions securely. We also use analytical cookies to understand how players navigate the platform so we can identify areas for improvement. Preference cookies remember your settings, such as your preferred language and display options, so you do not have to reconfigure them on every visit. You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect the functionality of certain platform features. We do not use cookies to serve third-party advertising or to track your activity on other websites. Our cookie practices are reviewed periodically to ensure they remain aligned with Philippine data protection standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify you via your registered email address or through a prominent notice on the platform before the changes take effect. The date at the top of this policy will always reflect when it was last updated. Continued use of the lucky slot platform after the effective date of any changes constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using the platform and may request the closure of your account by contacting [email protected]. We encourage you to review this policy periodically so you remain informed about how we protect your personal data.